Is my device really defective?

Sometimes your device does not work as expected. In a number of cases you can solve this yourself. By solving the problem yourself, you do not have to send your device in for repair. And that saves time!

Below you will find common problems and their solutions. Click on a problem to read the explanation.


Common problems

  • My device does not turn on (anymore)

  • My device is not charging

  • My battery drains quickly

  • My phone is slow

  • My device is not set to the language I want

  • My device has a simlock

  • My device does not recognise my SIM card

  • My device has no service

  • My device does not connect to mobile internet

  • My screen is not responding

  • My screen has a red glow

  • My display has a "dead" or blinking pixel

  • My device is slow, often crashes, or suddenly has a short battery life

  • My refurbished iPhone shows a notification about a part



Common issues with accessories

  • There's no sound coming from my Airpods or other in-ear earbuds

  • There's no sound coming from My Nothing Ear (1) buds

  • My Fitbit strap is broken